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Frequently asked questions

Transparent answers for confident cross-border shopping

We support international buyers, wholesale partners, and everyday shoppers with clear policies, secure payments, and reliable delivery worldwide. Find quick, professional answers below.

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Need a fast answer?

Email [email protected] or call +1 484-613-5842. We respond within one business day.

How does Madour UK Trading LLC source products? +

We work with vetted manufacturers, authorized distributors, and trusted wholesale networks. Each product is reviewed for quality, compliance, and export readiness before listing.

Are payments secure for international orders? +

Yes. We use encrypted payment processing and apply fraud monitoring to safeguard every transaction. Your payment details are never stored on our servers.

What are typical shipping times? +

Processing usually takes 1–3 business days. International delivery times vary by destination and carrier, with most orders arriving within 5–12 business days after dispatch.

How do I track my shipment? +

Once shipped, you’ll receive a tracking email with carrier details. You can also request updates from our support team at any time.

Will I need to pay customs duties or import taxes? +

Duties and taxes are determined by the destination country and are the buyer’s responsibility unless otherwise stated at checkout. We provide clear documentation to support customs processing.

Can I change or cancel my order? +

Order changes are possible before fulfillment begins. Contact us immediately and we’ll confirm whether the update is still available.

What is your returns and refunds policy? +

We accept eligible returns in line with our documented policy. Refunds are issued after inspection and confirmation. See our Refunds Policy for full details.

How does newsletter opt-in work? +

We only send marketing emails with your consent. You can unsubscribe anytime using the link in every email, in line with CAN-SPAM and GDPR best practices.

How do you protect my privacy? +

We collect only the data needed to fulfill orders and provide support. Our practices are documented in our Privacy Policy, and we never sell customer data.

What are your customer support response times? +

We respond within one business day and prioritize urgent shipping or order issues. Our team supports customers worldwide across multiple time zones.

Looking for more details? Visit our Shipping or Terms of Service pages for compliance and policy updates.