Refund & Return Policy

Return Eligibility

Returns are accepted for eligible items that are unused, unopened, and in the original packaging. To qualify, the item must be in resale-ready condition with all accessories, manuals, and tags included.

Return Window

Requests must be submitted within 14 calendar days of delivery. We recommend contacting us as soon as possible so we can guide you through the correct international return process.

Item Condition Requirements

• • Items must be unused and free of wear, damage, or alterations.
• • Protective seals, safety labels, and serial tags must remain intact.
• • Original packaging and inserts are required for approval.

Refund Processing Timeline

Once your return is received and inspected, refunds are typically issued within 5–10 business days. Processing times may vary depending on your payment provider and international banking systems.

Non-Returnable Items

Certain items are not eligible for return, including final-sale goods, customized orders, perishable products, and items marked as non-returnable at purchase. Please review product listings carefully.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery with photos of the packaging and product. We will prioritize a resolution, including replacement or refund, in line with international shipping rules.

Return Shipping Notes

Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly. We recommend insured, trackable services for international returns to avoid delays or loss.

Cancellations

Orders can be canceled before they enter fulfillment. Once a shipment is in transit, cancellation is no longer possible and a return request must be submitted after delivery.