Order processing & dispatch
Orders are reviewed, confirmed, and prepared within 1–3 business days (Mon–Fri, excluding public holidays). Dispatch timing is confirmed once payment is verified and inventory is allocated.
Trusted global sourcing, secure payments, and worldwide delivery with transparent compliance.
Shipping information
Clear, compliant delivery guidance for global customers
Madour UK Trading LLC provides transparent order handling and international delivery coverage so buyers can plan with confidence. This page is designed to meet business verification requirements and communicate our end‑to‑end shipping standards.
Worldwide shipping coverage
We ship to North America, Europe, the United Kingdom, Asia‑Pacific, and select regions in the Middle East, Africa, and Latin America. Delivery availability may vary by carrier access, customs regulations, and product type.
Estimated delivery windows
Standard delivery typically ranges from 5–12 business days after dispatch for major markets. Remote areas and international consolidation routes may require additional time.
Customs, duties & taxes
Import duties, VAT, or customs fees are assessed by the destination country and are the responsibility of the recipient unless otherwise stated. We provide commercial invoices and shipping documentation to support compliant clearance.
Tracking updates
Tracking details are sent by email once your order is dispatched. Updates may take 24–48 hours to appear while the carrier processes the shipment across international hubs.
Lost package support
If a shipment is delayed beyond the published window or marked as lost, our support team will open a carrier investigation and provide resolution options, including replacement or refund based on eligibility.
Need assistance?
Contact our shipping team at [email protected] or call +1 484-613-5842. We respond within 1 business day.