Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website or services.

• Identity & Contact Data: name, email, phone, billing and shipping address.
• Order & Transaction Data: products purchased, order notes, invoices, and payment status.
• Account & Preferences: login credentials, language preferences, and saved addresses.
• Technical Data: IP address, device identifiers, browser type, log files, and usage metrics.

2. How We Use Personal Data

We use personal data for legitimate business purposes, including to:

• Process and fulfill orders, including payment confirmation, shipping, and delivery updates.
• Provide customer support, handle inquiries, and resolve disputes.
• Verify transactions and prevent fraud, abuse, and unauthorized access.
• Improve site performance, user experience, and product availability.
• Comply with legal, regulatory, tax, and accounting requirements.

3. Legal Bases & Consent

We process personal information based on one or more lawful grounds: performance of a contract, compliance with legal obligations, legitimate business interests, or your consent (where required). You can withdraw consent at any time, without affecting processing already completed.

4. Marketing Communications

We only send marketing emails when you have provided explicit consent. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. We honor opt‑out requests promptly and in compliance with CAN‑SPAM and GDPR best practices.

5. Cookies & Analytics

We use cookies and similar technologies to provide core site functionality, remember preferences, and understand site usage. Analytics data is used to improve performance and user experience and is processed in aggregate where possible. You may manage cookies through your browser settings and our Cookie Policy.

6. Data Sharing & Service Providers

We may share information with trusted service providers strictly for business operations, including payment processing, shipping, hosting, analytics, and customer service platforms. These providers are bound by confidentiality and data protection obligations and may only process data on our instructions.

7. International Transfers

As an international trading company, we may transfer data across borders for order fulfillment and service delivery. Where required, we implement appropriate safeguards to protect your personal information, such as contractual clauses and security standards aligned with applicable laws.

8. Data Retention

We retain personal data only for as long as necessary to provide our services, fulfill contractual obligations, comply with legal requirements, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal data, subject to legal obligations.
• Restriction or objection to certain processing.
• Data portability in a structured, commonly used format.
• Withdrawal of consent where processing is based on consent.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

10. Security Measures

We maintain administrative, technical, and physical safeguards to protect personal information, including access controls, encryption, and secure payment processing practices. No system is entirely risk‑free, but we continuously improve our security controls.

11. Children’s Privacy

Our services are intended for business customers and general consumers aged 18 or older. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us for deletion.

12. Contact & Privacy Inquiries

For privacy questions, requests, or concerns, contact our privacy team: